Frequently Asked Questions

Everything you need to know about shopping at The General Store Spokane.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Can I pick up my online order in-store?

Yes! We offer a convenient 'In-Store Pickup' option at checkout for our Spokane neighbors. You will receive an email notification as soon as your order is ready.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer warranties on your products?

Many of our products come with manufacturer warranties. Please refer to the specific product description or contact our support team for details on a particular item.

How can I track my shipment?

Once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress.